Refunds and Returns Policy
At Prerna LTD, we want you to be completely satisfied with your purchase of Blue light blocking glasses from shieldvisionglasses.com. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and refunds process, subject to the following conditions:
1. Eligibility for Returns:
- To be eligible for a return, your Blue light blocking glasses must be unused, in the same condition that you received them, and in the original packaging.
- Returns must be initiated within 30 days of the delivery date.
2. Return Process:
- To initiate a return, please contact our customer support team at dawarprerna7@gmail.com.
- Our customer support team will provide you with a return authorization and instructions for returning the product.
- Please ensure that the Blue light blocking glasses are securely packaged to prevent damage during transit.
3. Refund Process:
- Once we receive your returned Blue light blocking glasses and verify their eligibility, we will process your refund.
- Refunds will be issued to the original method of payment within 10 business days of receiving the returned product.
4. Conditions for Refunds:
- Refunds will only be issued for the purchase price of the Blue light blocking glasses. Shipping and handling fees are non-refundable.
- If the returned Blue light blocking glasses are damaged or show signs of wear, we reserve the right to refuse the refund or charge a restocking fee.
5. Return Shipping Costs:
- Customers are responsible for all return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
6. Exchanges:
- We do not offer direct exchanges. If you wish to exchange your Blue light blocking glasses for a different style or size, please initiate a return and place a new order for the desired product.
7. Contact Information:
- If you have any questions or concerns about our refunds and returns policy, please contact us at dawarprerna7@gmail.com or 1043/2c, Civil Lines, Ludhiana, Punjab.
8. Changes to Policy:
- We reserve the right to update or modify our refunds and returns policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website.
By making a purchase on shieldvisionglasses.com, you acknowledge that you have read, understood, and agreed to our refunds and returns policy. We strive to provide exceptional customer service and ensure a positive shopping experience for all our customers.